UK Orders:
For all orders within the United Kingdom, whether you purchase a watch through our various platforms (social media, website, or in-person), we offer insured next-day delivery (if the purchase is made before 1 pm).
International Orders:
For all orders outside the UK, watches will be shipped approximately 3 working days after payment clearance. Delivery times depend on the destination country and may be subject to local customs and duty delays and charges. Please note that crypto2pounds is not responsible for any customs or duty charges; these are the responsibility of the consumer to cover in order to receive their item.
Collection:
For in-person collections, you can pick up your item 24 hours after the funds have cleared via bank transfer or online payment. Please bring a government-issued photo ID when collecting your item from our secure location.
Returns:
We understand the need for peace of mind, especially when buying an item unseen. We offer a 14-day return period from the delivery date (applicable only to website purchases). This entitles you to a full refund or exchange if the item remains unworn and undamaged.
To initiate a return, please contact us via MMWATCHESCO@gmail.com with order number and proof of payment. After receiving confirmation from a member of our customer after-sales department, you can return the item either through a courier of your choice or by physically dropping it off at:(Address is provided via email).
For in-person purchases or those made through our social media platforms, a credit note will be issued for items purchased up to 14 days prior. Please be aware that a restocking fee will apply unless the item is found to be faulty, in which case a full refund will be provided within a 30-day period.
To qualify for a refund, the item must be completely unworn and in the same condition as when it was purchased, including the intact packaging and contents.
Refunds (if applicable):
Once we have received and inspected the item(s) in our store, we will contact you through your preferred communication method to inform you the approval status of your refund request. Once approved, the refund will be processed using the same payment method used for the original purchase.
Card processing fees:
In the context of our refund policy, it’s essential to note that while we strive to provide seamless transactions and facilitate refunds when necessary, certain non-refundable card processing fees may apply. These fees are incurred during payment transactions and are beyond our control, as they are imposed by financial institutions and payment processors. As part of our commitment to transparency, we want our valued customers to be aware that any card processing fees associated with a transaction, whether it be a purchase or a refund, are not eligible for reimbursement. We appreciate your understanding in this matter, and should you have any questions or concerns regarding card processing fees, please feel free to reach out to our customer support team for clarification and assistance.
Digital Items Non-Return Policy
At MM WATCHES & CO, we are committed to providing our customers with high-quality digital items, including eBooks and guides. Due to the nature of digital products and the ease of duplication, we do not offer returns, exchanges, or refunds for digital items once they have been purchased and downloaded. Please carefully read and understand our non-return policy for digital items before making a purchase.
No Returns or Refunds:
Once a digital item, such as an eBook or guide, has been purchased and the download link has been accessed, we cannot accept returns or issue refunds. This policy is in place to protect the intellectual property rights of our content creators and to maintain the integrity of our digital products.
Preview Before Purchase:
We encourage customers to make informed decisions before purchasing our digital items. Whenever possible, we provide sample chapters or excerpts to give you a preview of the content. We recommend reviewing this information to ensure that the digital item meets your needs and expectations before making a purchase.
Customer Support:
If you encounter technical issues with the download process or experience difficulties accessing a purchased digital item, please contact our customer support team at MMWATCHESCO@gmail.com or via Whatsapp for a prompt response . We are here to assist you and resolve any technical problems you may encounter.
Unauthorised Distribution:
We take copyright infringement seriously. Unauthorised distribution, sharing, or reproduction of our digital items is prohibited and may result in legal action. Please respect the intellectual property rights of our content creators and adhere to copyright laws.
By purchasing and downloading our digital items, you acknowledge that you have read and understood our non-return policy for digital products. If you have any questions or concerns regarding this policy or the digital items we offer, please do not hesitate to contact us for clarification before making a purchase.
Thank you for choosing MM WATCHES & CO for your digital item needs. We appreciate your understanding of our policy, which allows us to continue providing valuable digital content to our customers.